Question 1

How much does a phone case vending machine cost?

Accepted Answer

The NextGen Phone Case Printing Machine costs $20,000 as a complete turnkey package — machine, design software, payment terminal, 1,000 phone cases, ink for 2,000 prints, free continental-US delivery, installation, training, and 90 days of launch support. Order online at /buy-a-kiosk/.

Question 2

How much does the t-shirt printing vending machine cost?

Accepted Answer

The NextGen T-Shirt Printing Machine costs $30,000 as a complete turnkey package — machine, direct-to-garment (DTG) printer, design touchscreen, payment terminal, starter shirt blanks and ink, free continental-US delivery, installation, training, and 90 days of launch support. Custom tees retail for $25–$45 each.

Question 3

How do I buy a machine online?

Accepted Answer

Pick your machine at /buy-a-kiosk/ and check out online in about two minutes — no account needed. After your order, our US sales team calls to confirm everything, provide bank transfer payment details, and lock in your delivery window and venue placement. Live within 6 weeks of payment.

Question 4

What does the t-shirt printing machine do?

Accepted Answer

It is a self-serve custom apparel store in one compact unit. Customers pick a shirt style and size on the touchscreen, upload a photo or design with on-screen tools, pay contactless, and the machine prints the shirt on the spot with DTG printing — bagged and dispensed from the pickup drawer in minutes. Fully unattended, with remote monitoring and OTA updates.

Question 5

Can I buy both machines?

Accepted Answer

Yes — the Phone Case Printing Machine ($20,000) and the T-Shirt Printing Machine ($30,000) are sold individually, and many operators run both side by side for roughly $2,000/week combined profit potential. Order each online and we coordinate a single delivery and install where possible.

Question 6

How much does a NextGen machine cost?

Accepted Answer

A NextGen custom phone-case machine is $20,000 delivered in the contiguous United States. That price includes the unit, white-glove install, software provisioning, operator training, and the first 12 months of support.

Question 7

What does owning a machine look like?

Accepted Answer

You get a turnkey retail business: the machine, a venue-placement team that finds you a host site in your area, a stocked starter inventory of consumables, the owner dashboard, and US-based support. Full detail on the Own a Machine page.

Question 8

What does the machine actually do?

Accepted Answer

It's an on-demand custom phone-case machine. A shopper walks up, picks their phone model, uploads or designs an image on the touchscreen, and a commercial-grade UV printer applies it to a fresh case. The whole thing takes 3–5 minutes.

Question 9

What is the host program?

Accepted Answer

Hosts provide floor space; we provide the machine, install, inventory, and service. You take a revenue share on every print — typically 10–20% of gross depending on footfall and contract term — with zero capital outlay. Details on the Host a Machine page.

Question 10

How do I contact a human?

Accepted Answer

Email hello@nextgenvendingco.com or use the form on the Contact page — US-based humans reply within one business day. For existing owners, open a ticket in the Client Portal for faster routing.

Question 11

I have a complaint.

Accepted Answer

I'm sorry — let's get this in front of a human right away. Email hello@nextgenvendingco.com with the machine serial (or venue) and a photo if relevant, and our US support team replies within one business day. If it's an on-site safety issue, call the number on the receipt.

Question 12

Do you provide training?

Accepted Answer

Yes. Every owner gets: (1) a 90-minute live onboarding with ops + portal walkthrough, (2) a written operator handbook, (3) a recorded video library for restocking, daily checks, and troubleshooting, and (4) access to our support team at any time via the Client Portal.

Question 13

Can I brand the machine with my own logo?

Accepted Answer

Yes — each machine has a dedicated side-wrap panel and home-screen slot for your own branding. We handle the artwork swap during provisioning. If you're a franchise or multi-machine operator, we support per-location branding too.

Question 14

What happens if a customer's case prints badly?

Accepted Answer

The machine auto-detects misprints (misaligned, streaked, failed UV cure) and re-prints on the spot with no extra charge to the customer. If a customer still isn't happy, your portal has a one-click refund button — the cost of the case + ink is credited back to your account so it's net zero to you.

Question 15

What insurance do I need as an owner?

Accepted Answer

General liability with at least $1M per occurrence is standard — most hosts require you to name them as additional insured on the policy. Hardware itself is covered under our warranty but physical theft / vandalism isn't, so include that in your coverage. We can recommend commercial insurance brokers who understand retail kiosks.

Question 16

Can I operate seasonally or remotely?

Accepted Answer

Seasonal placement (holiday malls, summer boardwalks) is supported — we can pause a machine between seasons. Fully remote ownership also works: the portal gives you live telemetry, and our US field techs handle any on-site service for a fixed visit fee.

Question 17

Are taxes collected automatically?

Accepted Answer

Each machine collects state + local sales tax automatically at the point of sale via our US tax engine. Your portal exports a clean monthly tax report per jurisdiction, ready to hand to your accountant.

Question 18

What if I want to sell the machine later?

Accepted Answer

You can transfer ownership to another qualifying US business — we re-provision the software and transfer the warranty remainder for a small transfer fee. Most machines have a healthy secondary market given the placement contract travels with them.

Question 19

Do hosts pay anything upfront?

Accepted Answer

No. Zero upfront cost. We provide the machine, install, inventory, and service. Hosts contribute floor space + power and earn a revenue share on every print.

Question 20

What revenue share do hosts get?

Accepted Answer

Typically 10–20% of gross print revenue, paid monthly by ACH. The exact percentage depends on footfall, prominence of the placement, and contract length.

Question 21

How long is a typical host contract?

Accepted Answer

Most host agreements run 12 or 24 months with a mutual 60-day termination clause. Longer terms generally unlock a higher revenue share.

Question 22

Who restocks the machine?

Accepted Answer

The machine owner (or their service partner), not the host. Hosts never handle cases, ink, or payment reconciliation. Restocking a busy machine is a 10-minute weekly visit.

Question 23

Who handles customer complaints in-venue?

Accepted Answer

We do. Every machine has a help button that connects to our US support team in real time, plus a receipt QR that takes the customer straight to a ticket form. Host staff never have to deal with a printing issue.

Question 24

How much power does it draw?

Accepted Answer

~6 amps on print, ~1 amp idle — well under a standard 15-amp 110V US circuit. Monthly electricity cost is typically $10–$25 depending on your local rate and traffic.

Question 25

How loud is the machine?

Accepted Answer

About 55 dB during print (similar to a quiet office), completely silent when idle. Hosts routinely place machines in quiet areas of department stores and hotel lobbies without complaint.

Question 26

Can I refuse placement in certain parts of my venue?

Accepted Answer

Absolutely — the host agreement specifies the approved floor location and we never move the machine without your written sign-off. If you want it out of a specific zone, just tell us during scouting.

Question 27

What if the machine is damaged on my property?

Accepted Answer

Accidental damage by customers is covered under our operator insurance. Damage from host negligence or unapproved movement is excluded — which is why we keep the placement location written into the host agreement.

Question 28

Can a host have more than one machine?

Accepted Answer

Yes — big malls and airports often host 2–4 machines in different wings. Revenue share rises with unit count in most multi-machine host deals.

Question 29

Where can I find a machine near me?

Accepted Answer

Use our live locator on the Find a Machine page — enter your zip code and we'll show the closest installed units with operating hours. New locations open every week.

Question 30

Can I buy a custom case online instead of in person?

Accepted Answer

The experience is designed for in-person — part of the fun is watching your case print live. We don't ship cases from the website today, but every major US metro has at least one machine within a short drive.

Question 31

What file formats and resolution should my photo be?

Accepted Answer

JPG, PNG or HEIC; minimum 1500×2500 pixels for a crisp print. The touchscreen has live guides so you see exactly how the photo will land on the case before you pay — re-crop as many times as you like.

Question 32

Are the cases real protection or just pretty?

Accepted Answer

Both. Polycarbonate shell + TPU bumper edge, rated to military-spec drop standards on the flagship models, with UV-cure ink that won't scratch or fade.

Question 33

Do you sell gift cards?

Accepted Answer

Printed receipts double as redeemable gift vouchers — every machine accepts our QR-coded gift codes. Ask the owner at your local venue, or email hello@nextgenvendingco.com for bulk corporate gifting.

Question 34

What if I forgot my case at the machine?

Accepted Answer

Print receipts include a pickup code that the next operator visit will reconcile. Email the address on your receipt within 48 hours and we'll arrange a re-print or a refund at no extra charge.

Question 35

What does a host need to provide?

Accepted Answer

A 28" × 28" floor footprint in a high-footfall area, a standard 110V outlet within 6 ft, and roof-over-head (indoors, climate-controlled). Wi-Fi is nice to have but not required — every machine has its own LTE modem for telemetry.

Question 36

How do I pay for a machine?

Accepted Answer

Place your order online, then our US sales team calls to confirm everything and provide US bank transfer (ACH or wire) payment details. Your machine is reserved and built once funds clear — typical clearance is 1–3 business days. Equipment financing is also available through US lending partners on approved credit.

Question 37

Do you offer financing?

Accepted Answer

We don't offer in-house financing today. Most operators fund machines through an SBA loan, a business line of credit, or equipment leasing through their own bank. We can provide a spec sheet and illustrative ROI pack for your lender — email hello@nextgenvendingco.com.

Question 38

How long until I get a quote?

Accepted Answer

There's no manual quote step — pricing is published on the Buy page. Click buy, check out in under two minutes, and you'll get an order confirmation with your build slot immediately.

Question 39

Which phones are supported?

Accepted Answer

Every iPhone from the iPhone 11 forward (including Pro / Pro Max / Plus variants), every Samsung Galaxy S series from S20, plus the current Galaxy Z Flip / Fold, and the Google Pixel 6 and newer. We add new models each production quarter — check Supported Devices for the live list.

Question 40

How big is the machine?

Accepted Answer

Footprint is 28" × 28" (71 × 71 cm) and the unit stands 78" (198 cm) tall. Weight is ~480 lb crated. It plugs into a standard US 110V outlet — no 220V or special wiring needed.

Question 41

How long does a print take?

Accepted Answer

About 3–5 minutes from payment to finished case in hand. The UV printer uses LED-cured ink so the case is instantly dry and ready to use.

Question 42

What are the case materials?

Accepted Answer

Polycarbonate shell with a soft TPU edge for drop protection, rated to military-spec drop standards on the two flagship form factors. Prints use UV-cure ink which is scratch-resistant and doesn't fade in sunlight.

Question 43

How does it work?

Accepted Answer

Five steps: Pick your phone model.Upload a photo or design on the touchscreen.Tap to pay — card, Apple Pay, Google Pay.The machine prints live behind the glass.Collect from the delivery hatch in 3–5 minutes. Full walkthrough on the How It Works page.

Question 44

Is the design saved anywhere?

Accepted Answer

No. Customer photos are processed only long enough to print the case and are deleted automatically after print completion. We never keep, train on, or share uploaded imagery. Details in our Privacy Policy.

Question 45

Do I need to find my own location?

Accepted Answer

No. Our US placement team finds and negotiates a host site for you. You tell us your city, we scout high-footfall venues (malls, airports, entertainment centers), present options, and handle the host agreement. Typically a machine is sited and installed within 4–6 weeks of order.

Question 46

What are the illustrative returns?

Accepted Answer

Illustrative only — not a guarantee. A typical site running ~22 cases/day at an average $28 price point generates roughly $220k/year gross revenue at a 70% gross margin. Model your own numbers with the ROI Tool. Real results depend on venue, hours, season, and execution.

Question 47

How much do I need to keep in inventory?

Accepted Answer

Your starter pack covers roughly 500 prints — about 3 weeks at typical volume. Re-ordering is one click inside the Client Portal and ships same business day for orders placed before 2 PM ET.

Question 48

What should I price a case at?

Accepted Answer

Most owners price at $24–$34 per print. Airport and entertainment venues tend toward the top of that range; outlet and community malls toward the bottom. You set the price in the portal — we publish recommended defaults for each venue type.

Question 49

How long does delivery take?

Accepted Answer

4–6 weeks from cleared payment to install, for the contiguous US. Alaska, Hawaii and US territories add 1–2 weeks. The machine ships on a wheeled hardwood crate by LTL freight with lift-gate curbside delivery included.

Question 50

Do you ship internationally?

Accepted Answer

Not today. We ship to all 50 US states plus Puerto Rico and the US Virgin Islands. Operating a NextGen machine outside the United States voids the warranty.

Question 51

What's the warranty?

Accepted Answer

12-month limited warranty from first activation, covering manufacturing defects, hardware failure, and firmware issues. US field-service technicians dispatch within 24–48 business hours for on-site fixes. Full terms on the Warranty page.

Question 52

Can I return a machine?

Accepted Answer

Pre-shipment cancellations get a full refund minus payment-processor fees. Because each machine is custom-provisioned for your brand and venue, we can't accept returns once it has shipped — but every unit is covered by the 12-month warranty and our Refund Policy.

Question 53

How does support work?

Accepted Answer

US-based support team, 24/7 for critical incidents via the Client Portal. Most software issues resolve remotely through OTA diagnostics. Hardware issues dispatch a US field technician within 24–48 business hours.

Question 54

What can I do in the client portal?

Accepted Answer

Track orders and machines, open support tickets, re-order consumables in one click, download invoices, and view live telemetry (prints/day, revenue, uptime) for each of your units. Sign in at /portal/.

Question 55

How do I reset my portal password?

Accepted Answer

Go to /portal/, click Forgot Password, enter your email, and we'll send a reset link. If you don't see it in 5 minutes, check spam and whitelist hello@nextgenvendingco.com.

Question 56

Where are you based?

Accepted Answer

Delaware-incorporated US company with operations across the United States. Every support call is answered by a US-based team member.

Question 57

Are you hiring?

Accepted Answer

We run lean and only hire occasionally. Send a CV and a short note to hello@nextgenvendingco.com with the role you're interested in — we keep a talent file even when nothing is posted.

Question 58

Where are your terms and privacy policies?

Accepted Answer

Full legal pack at the bottom of every page: Terms of Service, Privacy Policy, Refund Policy, Shipping, Warranty, Cookies, Accessibility, DMCA.

Question 59

Can I see a demo machine in person?

Accepted Answer

Yes — once you're serious, we'll match you with the nearest installed machine or send a short in-factory walkthrough video. Start with the Find a Machine page or email hello@nextgenvendingco.com with your zip code.

Question 60

Do you offer territory exclusivity?

Accepted Answer

On a venue-by-venue basis, yes — your machine is the only NextGen unit placed in the host's building during your contract. We don't offer wider city/zip exclusivity unless you're buying a multi-machine package (ask sales).

Question 61

Can I own more than one machine?

Accepted Answer

Yes — most successful owners run 3–10 machines. Multi-unit owners get priority placement scouting, volume pricing on consumables, and a dedicated account manager. Ask about the multi-machine pack in your onboarding call.

Question 62

Do I need a business license or EIN?

Accepted Answer

Yes — we only sell to qualifying US business buyers. You'll want either an LLC or S-Corp with an EIN before machine delivery. If you don't have one yet, online services like Stripe Atlas or your state's Secretary of State site can set this up in a week. We can recommend a formation service — just ask.

Question 63

Are you a human?

Accepted Answer

I'm the NextGen chatbot — I answer from our knowledge base and escalate to the AI when I'm not sure, but a real person is always one email away at hello@nextgenvendingco.com.

Question 64

What can you help with?

Accepted Answer

Anything about NextGen: Pricing & ordering a machineHow ownership worksHosting a machine in your venueFinding your nearest machineSupport, shipping, warranty, policies Ask me anything, or tap one of the quick suggestions.

	NextGen (USA)	Imported machine
Published pricing	On the website — buy online in 2 minutes	Quote forms, sales back-and-forth, deposits
Delivery & install	Free delivery AND on-site install, continental US, live in 6 weeks	15–25 day freight after deposit, customs + dock delivery, you install it
What you get	Turnkey: machine, software, payment terminal, starter stock, training, 90-day launch support	Bare machine — cases, ink, setup and training are on you
Warranty & service	12-month warranty with US field service + remote diagnostics	Ship parts from overseas, video-call repairs
Support	24/7 US-based phone, email and portal — no WeChat	Time-zone gaps, chat apps, language barriers

Phone cases. Custom tees. Buy online today.

Phone Case Printing Machine

T-Shirt Printing Machine

Perfume Vending Machine

The machine is the business.

Premium customer moment

Fast, self-serve workflow

Small, high-yield footprint

Low staffing requirement

High visual appeal

A product people actually want

Four steps. Under five minutes.

Pick phone, upload or create

Tap Apple Pay, card, or phone

Watch it happen live

Take your one-of-one

You don't just buy a machine. You plug into an operating platform.

Retail-grade hardware. Designed to run all day.

32" HD touchscreen

UV-LED print system

Contactless payments

Remote monitoring

Commercial build

2.4 sq ft footprint

OTA software updates

500+ device support

NextGen vs. imported machines

Leave your number — our sales lead calls you.

One platform, three clear paths.

Owners & Operators

Venue Partners

Consumers

Modern retail in 2.4 square feet.

Passive revenue

Tiny footprint

Premium consumer moment

We handle support

Friendly to customers. Serious for operators.

Straight answers.

Ready to own a NextGen machine?