Refund & Return Policy

Last updated April 17, 2026.

Pre-delivery cancellations

If you cancel an order before the machine ships, we refund 100% minus any third-party payment processing fees already incurred (typically 2.9% + $0.30 for card payments). Bank transfers are refunded in full minus any outbound wire fees.

Post-delivery returns

Due to the custom-configured nature of the NextGen Machine (including branding, software provisioning, and calibration), we do not accept returns of the machine itself once it has been shipped. If your machine arrives defective, see our Warranty Policy — we will repair or replace the unit under warranty terms.

Consumables

Unopened cases and ink cartridges in original packaging may be returned within 30 days of delivery for a refund minus 15% restocking fee. The buyer pays return shipping.

Defective or damaged shipments

If any item arrives damaged, notify us within 72 hours at hello@nextgenvendingco.com with photos of the damage and the packaging. We arrange replacement or refund at no cost to you.

Chargebacks

Please contact us before initiating a chargeback — most issues are resolved faster by email than through your bank.