Warranty Policy

Last updated April 17, 2026.

What’s covered

Every new NextGen Machine comes with a 12-month limited warranty from the date of first activation. This covers manufacturing defects, hardware failure, and firmware issues that prevent normal operation.

What’s not covered

• Cosmetic damage from normal wear and tear.
• Damage caused by misuse, accident, liquid exposure, unauthorized modification, power surges, or operation outside the machine’s rated environment.
• Consumables (cases, ink, cleaning kits).
• Operation outside the United States.

How to claim

Open a ticket in your Client Portal or email hello@nextgenvendingco.com with your machine serial number and a description of the issue. Our US support team responds within one business day.

What happens next

Most issues resolve remotely via our OTA diagnostics + software update. For hardware issues, we dispatch a US field-service technician to your location within 24–48 business hours.

Extended support

Extended warranty plans are available — contact sales for pricing.